FAQ

  • Q:

    What does Yuko Corporation do?

    A:

    Yuko Corporation focuses on the research, development, and production of advanced industrial ceramic products, including pressureless sintered silicon carbide, reaction-bonded silicon carbide, recrystallized silicon carbide, silicon carbide heating rods, and molybdenum disilicide heating rods, providing solutions for high-temperature industries, new energy, semiconductors, and other sectors.

  • Q:

    Where is the company located? How many years has Yuko Corporation been established?

    A:

    Yuko Corporation is located in the High-tech Industrial Development Zone of Zibo City, Shandong Province, China. Founded in 2003, the company has over 23 years of industry experience.

  • Q:

    What is the factory's total floor space? How many pieces of equipment are installed?

    A:

    Yuko Corporation covers an area of approximately 20000 square meters, with a modern facility of over 16,400 square meters. It is equipped with multiple units of professional production equipment, including high-temperature sintering furnaces, CNC precision machining centers, and others.

  • Q:

    What are your core products?

    A:

    Our core products with the largest production volume include precision ceramic structural components such as silicon carbide beams, silicon carbide rollers, radiant tubes, sealing rings, and substrates, as well as high-performance heating elements including silicon carbide and molybdenum disilicide.

  • Q:

    What is your annual production capacity?

    A:

    Currently, Yuko Corporation produces over 100,000 pieces of various ceramic products annually. With continued investment in production equipment, its production capacity will keep increasing.

  • Q:

    What are your inspection standards?

    A:

    We strictly implement the ISO 9001 quality management system. Before shipment, each batch of products is tested on key indicators including dimensional accuracy, apparent porosity, flexural strength, and electrical resistance.

  • Q:

    Do you engage in international trade? Which countries do you export your products to?

    A:

    Yes, we export our products worldwide and have established cooperative relationships with enterprises in over 55 countries and regions. Our major markets include the United States, Germany, Japan, South Korea, as well as Southeast Asia and the Middle East.

  • Q:

    Can products be customized?

    A:

    Absolutely. Yuko's technical team supports custom manufacturing based on drawings, as well as material recommendations tailored to specific working conditions. Simply provide your drawings or details of the application environment, and we will provide the optimal solution.

  • Q:

    Can you provide samples?

    A:

    Yuko Corporation maintains a sample library for each product category. Please feel free to contact us should you require any samples.

  • Q:

    I come from a remote country. Can you deliver to my location? Is that possible?

    A:

    Certainly. No matter where you are located, as long as logistics services are available, we can ship to you. We have handled orders from all over the world and possess extensive experience in international logistics.

  • Q:

    Is it possible to visit the factory?

    A:

    Yuko Corporation welcomes individuals or teams to visit and inspect our facilities at any time of the year. We will accompany you and your team to our production base to review Yuko Corporation and will provide interpretation services throughout the visit.

  • Q:

    What is the minimum order quantity? For my first order, I would like to purchase a small quantity first to test whether the products meet the required standards.

    A:

    We do not have a minimum order quantity. Regardless of the size of the order, the production department of Yuko Corporation will treat every customer's order with equal attention. Should you have any special requirements, please consult our marketing department.

  • Q:

    I am unable to travel to China. Can we meet in my country instead? Or Can I give you a local agent or representative to contact?

    A:

    We fully understand that you are unable to visit China in person. Yuko Corporation is more than willing to send our representatives to your country or region for face-to-face discussions. We will prepare sufficient materials and content to give you an on-site experience. Furthermore, Yuko Corporation regularly participates in international industrial exhibitions. If there are any upcoming exhibitions in your region, we would be pleased to arrange an in-person meeting there. If you already have a

  • Q:

    What are your payment terms?

    A:

    Generally, we use T/T (telegraphic transfer) with 30% advance payment and 70% balance paid before shipment. Long-term customers may apply for more flexible payment terms. We typically operate under FOB terms. However, if you require CIF, CFR, DPU, or other terms, please contact our marketing department, as we are very willing to accommodate your needs.

  • Q:

    What are the shipping methods? How are the goods delivered?

    A:

    Small shipments are usually sent via international express couriers (DHL/FedEx/UPS), while bulk cargo is shipped by sea or air freight. We will recommend the optimal shipping solution based on your cargo volume and delivery timeline requirements.

  • Q:

    The products are fragile. How do you ensure their safety during transportation?

    A:

    We use individual wooden or steel crates with high-density foam lining, ensuring each product is separately secured. Over the years, our international shipping damage rate has remained below 0.3%.

  • Q:

    What should I do if I find damage upon receiving the goods?

    A:

    Please provide photos of the damage and the shipping record after signing for the delivery. We will arrange a replacement or process a claim in accordance with our terms and conditions.

  • Q:

    Do you have stock? For urgently needed products, how soon can you ship at the earliest?

    A:

    Some stock is available for products of common specifications. Custom products typically require longer production and delivery lead times. If your requirement is urgent, please contact our staff.

  • Q:

    I am not familiar with the application methods. Can you provide guidance?

    A:

    Yuko Corporation has established a professional technical guidance department to provide you with free multilingual technical consultation.

  • Q:

    How can I be sure that your products are suitable for my furnace?

    A:

    Please provide information such as the dimensions of your kiln or other equipment, maximum operating temperature, atmosphere conditions, and product support configuration. Our engineers will then precisely match the appropriate material and model for your application.

If you have any further questions, please feel free to contact us.

Phone:+86 13793316888 +86 13869351555
Wechat:+86 13793316888 +86 13869351555
Whatsapp: +86 13869351555
Email:rousheat@163169.net roussales9@163169.net

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